Small System Mgmt Workshop, June 16, 2020, Iron Mountain

Small System Effective Utility Management Workshop

Begins 8am CST
June 16, 2020
Pine Mountain
N3332 Pine Mountain Rd
Iron Mountain, MI 49801

0.6 CEC Water & Wastewater - Managerial


-Attendee preference will be given to communities with a population of 10,000 or less.
-No more than 3 water and wastewater operators per system. Additional attendees should be management, clerks, treasurers, council members, etc.
-There is limited seating for contract operations companies. Employees of contract operations companies will be put on a waitlist.

Communities with a population of less than 10,000 will automatically be registered. All others will be notified no later than June 12, 2020 if they are accepted for attendance.

This workshop will help utilities address a full range of challenges and  improve the management of their operations and infrastructure.

-How to deliver increasingly efficient, and higher quality services
-How to improve long-term sustainability and increase resiliency
-How to use the Rural and Small Systems Guidebook to Sustainable Utility Management to make improvements at your system

Utilities will learn how to make improvements in the ten key management areas, focusing first on their most pressing challenges.

-Product Quality   
-Customer Satisfaction
-Employee & Leadership Development  
-Operational Optimization
-Financial Viability   
-Operational Resiliency
-Infrastructure Stability  
-Water Resource Adequacy
-Community Sustainability & Economic Development  
-Stakeholder Understanding & Support

8:00am Registration
8:30am Introductions & Workshop Objectives
8:45am Overview of Key Management Areas
10am Break
10:15am Utility ‘Self Assessment’ Exercise
10:45am Self Assessment Results Discussion
11:30am Lunch (included)
12:15pm Self Assessment continued
12:45am Table Exercise Improving Outcomes Exercise
1:15pm Break
1:30am Table Exercise Practices, Tools, and Measures Discussion
2:30pm Information and Resources for Improvement Discussion
3:00pm  Action Plan Discussion/Exercise
3:30pm  Workshop Feedback
4:00pm  Adjourn

Payment/Cancellation Policy: Payment is expected prior to class. Cancellations must be requested at least 3 business days prior to the start of the class or your registration fee will be forfeited. If you cancel least 3 business days prior to the start of class, the full amount may be used as credit toward a future class. You may send a substitute attendee.

6/16/2020 7:00 AM - 3:00 PM
Pine Mountain N3332 Pine Mountain Rd Iron Mountain 49801

Please DO NOT add people in the system. Chances are they are already there, you just have to click on the box next to Select an Existing Contact to see the list. If you do not have an account call the MRWA office at 517-657-2601 to set one up.

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