Small System Utility Mgmt Workshop, 5/30/19, Gaylord

Small System Effective Utility Management Workshop

May 30, 2019
Treetops Resort
3962 Wilkinson Rd
Gaylord MI 49735

0.6 CEC Water & Wastewater - Managerial

*OPTIONAL: if you would like coffee/donuts/lunch provided, please pay $20 per person.

-Attendee preference will be given to communities with a population of 10,000 or less.
-No more than 3 water and wastewater operators per system. Additional attendees should be management, clerks, treasurers, council members, etc.
-There is limited seating for contract operations companies. Employees of contract operations companies will be put on a waitlist.

Communities with a population of less than 10,000 will automatically be registered. All others will be notified no later than May 27, 2019 if they are accepted for attendance.

This workshop will help utilities address a full range of challenges and  improve the management of their operations and infrastructure.

-How to deliver increasingly efficient, and higher quality services
-How to improve long-term sustainability and increase resiliency
-How to use the Rural and Small Systems Guidebook to Sustainable Utility Management to make improvements at your system

Utilities will learn how to make improvements in the ten key management areas, focusing first on their most pressing challenges.

-Product Quality   
-Customer Satisfaction
-Employee & Leadership Development  
-Operational Optimization
-Financial Viability   
-Operational Resiliency
-Infrastructure Stability  
-Water Resource Adequacy
-Community Sustainability & Economic Development  
-Stakeholder Understanding & Support

8:00 am Registration
8:30 am Introductions
8:45 am Overview of Key Management Areas
10:00 am Break
10:15 am - Utility Assessment Exercise
10:45 am - Self Assessment Results
11:30 am - Lunch
12:15 pm - Self Assessment Results - Continued
12:45 pm -  Table Exercise Improving Outcomes
1:15 pm - Break
1:30 pm  - Table Exercise Results/Practice Tools & Measures Discussion
2:30 pm -  Information and Resources Discussion
3:00 pm - Action Plan Discussion
3:30 pm - Workshop Feedback
4:00 - Class Adjourns

Payment/Cancellation Policy: Payment is expected prior to class. Cancellations must be requested at least 3 business days prior to the start of the class or your registration fee will be forfeited. If you cancel least 3 business days prior to the start of class, the full amount may be used as credit toward a future class. You may send a substitute attendee.

5/30/2019 8:00 AM - 4:00 PM
Treetops Resort 3962 Wilkinson Rd Gaylord 49735

If you do not have an account or do not remember your login information, please call the MRWA office at 517-657-2601 for assistance.

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