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Small System Utility Mgmt Workshop, 3/13/19, Bridgman

Small System Effective Utility Management Workshop

March 13, 2019
Beach House
5301 Lake St.
Bridgman, MI 49106

0.6 CEC Water & Wastewater - Managerial

*OPTIONAL: if you would like coffee/donuts/lunch provided, please pay $20 per person.

-Attendee preference will be given to communities with a population of 10,000 or less.
-No more than 3 water and wastewater operators per system. Additional attendees should be management, clerks, treasurers, council members, etc.
-There is limited seating for contract operations companies. Employees of contract operations companies will be put on a waitlist.

Communities with a population of less than 10,000 will automatically be registered. All others will be notified no later than March 5, 2019 if they are accepted for attendance.

This workshop will help utilities address a full range of challenges and  improve the management of their operations and infrastructure.

-How to deliver increasingly efficient, and higher quality services
-How to improve long-term sustainability and increase resiliency
-How to use the Rural and Small Systems Guidebook to Sustainable Utility Management to make improvements at your system

Utilities will learn how to make improvements in the ten key management areas, focusing first on their most pressing challenges.

-Product Quality   
-Customer Satisfaction
-Employee & Leadership Development  
-Operational Optimization
-Financial Viability   
-Operational Resiliency
-Infrastructure Stability  
-Water Resource Adequacy
-Community Sustainability & Economic Development  
-Stakeholder Understanding & Support

8:30am Registration
9:00am Introductions & Workshop Objectives
8:15am Overview of Key Management Areas
8:45am Utility ‘Self Assessment’ Exercise
9:45am Break
10:00am Self Assessment Results Discussion
11:00am Improving Outcomes Exercise
11:30am Practices, Tools, and Measures Discussion
Noon Lunch
12:30pm Information and Resources for Improvement Discussion
1:30pm  Action Plan Discussion/Exercise
2:30pm  Break
2:45pm  Workshop Feedback
4:00pm  Adjourn

Payment/Cancellation Policy: Payment is expected prior to class. Cancellations must be requested at least 3 business days prior to the start of the class or your registration fee will be forfeited. If you cancel least 3 business days prior to the start of class, the full amount may be used as credit toward a future class. You may send a substitute attendee.

3/13/2019 7:30 AM - 3:30 PM
Beach House 5301 Lake St. Bridgman 49106
Online registration not available.

If you do not have an account or do not remember your login information, please call the MRWA office at 517-657-2601 for assistance.

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