Small System Effective Utility Management Workshop
March 13, 2019
5301 Lake St.
Bridgman, MI 49106
0.6 CEC Water & Wastewater - Managerial
THIS IS A FREE TRAINING*
*OPTIONAL: if you would like coffee/donuts/lunch provided, please pay $20 per person.
-Attendee preference will be given to communities with a population of 10,000 or less.
-No more than 3 water and wastewater operators per system. Additional attendees should be management, clerks, treasurers, council members, etc.
-There is limited seating for contract operations companies. Employees of contract operations companies will be put on a waitlist.
Communities with a population of less than 10,000 will automatically be registered. All others will be notified no later than March 5, 2019 if they are accepted for attendance.
This workshop will help utilities address a full range of challenges and improve the management of their operations and infrastructure.
-How to deliver increasingly efficient, and higher quality services
-How to improve long-term sustainability and increase resiliency
-How to use the Rural and Small Systems Guidebook to Sustainable Utility Management to make improvements at your system
Utilities will learn how to make improvements in the ten key management areas, focusing first on their most pressing challenges.
THE TEN KEY MANAGEMENT AREAS
-Employee & Leadership Development
-Water Resource Adequacy
-Community Sustainability & Economic Development
-Stakeholder Understanding & Support
9:00am Introductions & Workshop Objectives
8:15am Overview of Key Management Areas
8:45am Utility ‘Self Assessment’ Exercise
10:00am Self Assessment Results Discussion
11:00am Improving Outcomes Exercise
11:30am Practices, Tools, and Measures Discussion
12:30pm Information and Resources for Improvement Discussion
1:30pm Action Plan Discussion/Exercise
2:45pm Workshop Feedback
Payment/Cancellation Policy: Payment is expected prior to class. Cancellations must be requested at least 3 business days prior to the start of the class or your registration fee will be forfeited. If you cancel least 3 business days prior to the start of class, the full amount may be used as credit toward a future class. You may send a substitute attendee.